11 det Terms and Conditions – Complete Guide to Using the Platform

1Introduction

11 det (bundles under domain 11det.win) operates an online betting and gaming platform for users in Bangladesh. These Terms and Conditions form a legal agreement between 11 det and its users, governing all aspects of platform use — including account registration, placing bets, making payments, claiming bonuses, and accessing support services.

11 det always strives to keep these rules simple, transparent, and user-friendly. We believe that clear terms benefit everyone — users know exactly what to expect, and we know exactly what we need to deliver.

These Terms and Conditions are written in English so all users in Bangladesh can easily understand them. If anything is unclear, please get in touch with our support team.

2Account Register

To place bets or play games on 11 det, you must first create an account. You are required to provide accurate and complete information during registration. If an account is opened using false information, 11 det reserves the right to close that account at any time.

• Only one account may be created per person.
• Opening multiple accounts using the same device, IP address, or payment method is prohibited.
• The email address and phone number provided at registration must be verified.
• Keeping your account password confidential is entirely the user's responsibility.
• Accounts may not be shared or transferred to another person.

As part of KYC (Know Your Customer) verification, 11 det may request a national ID card, passport, or other identity documents at any time. Failure to submit the required documents may result in restrictions being placed on your account.

3Eligibility & Age Verification

You must be at least 18 years old to participate on 11 det. Use of this platform by minors is strictly prohibited. 11 det takes age verification very seriously, and additional documentation may be requested in cases of doubt.

• Your date of birth must be entered accurately at the time of registration.
• Accounts registered with a false age will be suspended immediately.
• Knowingly assisting a minor in creating an account is strictly prohibited.
• Opening or using an account from countries or regions where online betting is illegal is not permitted.

4Betting Rules

Certain specific rules apply when placing bets on 11 det. Once a bet is confirmed, it generally cannot be cancelled. However, a Cash Out option may be available in certain situations.

• Each bet has a minimum amount, which may vary depending on the game or event.
• 11 det also sets maximum bet limits, which may change without prior notice.
• If incorrect odds are displayed due to a technical error, the affected bet will be considered void.
• If the outcome of an event becomes known before the match ends, the related bet may be declared void.
• 11 det is not liable for bets that fail to register due to connection issues during live betting.
• Placing bets on the same event from multiple accounts — whether for match fixing or arbitrage purposes — is prohibited.

All betting outcomes are considered final based on the official announcement of the relevant authority. 11 det reserves the right to make impartial decisions in the case of disputed results.

5Payments & Withdrawals

11 det supports a range of local payment methods, including Mobile Banking, Nagad, Rocket, and bank transfer. Deposits are typically processed instantly, and withdrawals are completed within the specified timeframe.

• Completed KYC verification is mandatory before withdrawals can be made.
• Withdrawals must be made to the same payment method used for the original deposit — no alternative methods are permitted.
• Withdrawal requests typically take between 15 minutes and 24 hours to process.
• 11 det may place withdrawals on hold in the event of suspicious transactions.
• Wagering conditions must be fulfilled before bonus funds can be withdrawn.
• The minimum withdrawal amount is set separately for each payment method.

Any account linked to a deposit chargeback or payment dispute will be suspended until the investigation is concluded. If money laundering or any other illegal financial activity is suspected, 11 det reserves the right to report the matter to the relevant authorities.

6Bonuses & Promotions

11 det offers a variety of bonuses and promotions — welcome bonuses, free bets, cashback, reload bonuses, and more. Each bonus comes with its own terms and conditions that must be met.

• Bonuses may only be used for the purpose stated in the promotion.
• The welcome bonus is available to each user once only.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Expired bonuses are automatically forfeited.
• Bonus abuse and claiming bonuses from multiple accounts is strictly prohibited.
• 11 det reserves the right to modify or cancel any bonus offer at any time.

7Responsible Gaming

11 det takes responsible gaming seriously. Betting is entertainment — we provide a range of tools to help ensure it never becomes a source of addiction or financial harm.

• Deposit limit: set a maximum deposit amount on a daily, weekly, or monthly basis.
• Self-Exclusion: Temporarily close your account for a set period.
• Cooling-off period: take a break for a few days and come back when you are ready.
• Reality Check: Receive regular reminders about your session time and spending.
• Betting History: View all your transactions at any time.

If you feel your gaming is getting out of control, reach out to our support team. We're here to help, no judgment. To find out more, Responsible Gaming View the page.

8Security & Privacy

11 det applies the highest security standards to protect users' personal and financial information. 256-bit SSL encryption, two-factor authentication, and an automated fraud detection system are all active on the platform.

• Personal information is never sold or shared with any third party.
• An automatic alert is sent if unusual login activity is detected on your account.
• Report any suspicious activity to support immediately.
• You are advised to change your password regularly and to use a strong password.

To learn more, visit our Privacy Policy Read the page.

9Prohibited Activities

• Abusing bonuses by creating multiple accounts.
• Attempting to breach the system using hacking, viruses, or malware.
• Match fixing or the use of arbitrage betting strategies.
• Money laundering or any other illegal financial activity.
• Placing bets using automation tools or bots on the platform.
• Unauthorized access to another user's account.
• Registering with a false identity or fraudulent documents.

10Account Suspension or Closure

11 det reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Any violation of these Terms and Conditions.
• When fraud or suspicious activity is detected.
• Failure to complete KYC verification or provision of false information.
• Court orders or requests from law enforcement authorities.
• Self-exclusion requested by the user.

Upon permanent closure, any valid balance (excluding bonuses) will be refunded; however, balances may be forfeited in cases involving fraud.

11Limitation of Liability

11 det is not liable for the following:

• Betting losses resulting from internet connection failures.
• Unauthorized account access resulting from the user's own actions.
• Delays or errors caused by third-party payment processors.
• Service interruptions due to force majeure events.
• Issues caused by the user's own device or software.

11 det's total liability shall under no circumstances exceed the value of the bet in question.

12Changes to Terms & Contact

11 det reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact our support team. We are always ready to help.