11 det Privacy Policy – Complete Protection of Your Information

1Introduction

11 det (11det.win) takes the privacy of its Bangladesh users seriously. This Privacy Policy explains how 11 det collects your personal information, why it is collected, how it is used, and how it is kept secure.

We believe data protection is not optional — it is a fundamental responsibility. From the moment you register on 11 det through every transaction, your information is handled with the utmost care.

This Privacy Policy is part of 11 det's Terms and Conditionsand must be read as part of. Together, the two documents form the complete agreement governing your use of the platform.

2What information we collect

To operate the 11 det platform effectively and provide the best possible service, the following types of information may be collected:

We collect only the information genuinely needed to provide our services. Collecting unnecessary or excessive data is against 11 det's policy.

3How your information is used

11 det uses your personal information for the following purposes:

• Account management: For registration, login, password recovery, and account verification.
• Financial transactions: For processing deposits, withdrawals, and bonus payments.
• Security Assurance: For fraud detection, anti-money laundering, and account security.
• Service Improvement: To analyze user experience and improve the platform.
• Personalized Offers: To send you promotions and bonus offers tailored to your preferences.
• Customer Service: For issue resolution and support ticket management.
• Legal obligations: To meet regulatory compliance requirements.

11 det never sells your information to advertisers or third parties. Your privacy is not part of our business model.

4Sharing Data with Third Parties

11 det may share information with third parties in limited and specific circumstances:

• Payment Providers: With Mobile Banking, Nagad, Rocket, or banking partners — solely for completing transactions.
• KYC verification services: Trusted third-party verification services are used during the identity confirmation process.
• Law enforcement agencies: Upon a court order or a legitimate request from a government authority.
• Technology Service Providers: Cloud storage or cybersecurity partners — under strict confidentiality agreements.

5Cookies and tracking technologies

11 det's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

• Essential cookies: To keep login sessions active and ensure security. Disabling these may cause the platform to not function properly.
• Functional cookies: To remember your language, theme, and preference settings.
• Analytics Cookies: To understand which pages are most visited and improve site performance.
• Security Cookies: To identify repeated logins from the same device and prevent fraudulent activity.

You can disable cookies through your browser settings, though some features may not function properly as a result. When using the 11 det app, alternative technologies such as local storage may be used in place of cookies.

6Data Protection Measures

11 det applies industry-standard security technologies and practices to protect your information. The core pillars of our security framework are:

• 256-bit SSL/TLS encryption — all data transmissions are encrypted.
• Sensitive data stored in databases using AES-256 encryption.
• Two-Factor Authentication (2FA) — an extra layer of security for your account.
• 24/7 automated fraud detection system is active.
• Regular security audits and penetration testing.
• Staff access to data is regularly reviewed and controlled.
• In the event of a data breach, affected users will be notified within 72 hours.

That said, no online platform is 100% secure. You also play a role — use a strong password and avoid logging in from unfamiliar devices.

7How Long Your Data Is Retained

11 det retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

Once the retention period expires, data is securely deleted or anonymized. Some data may need to be kept for a longer period due to legal or regulatory obligations.

8Your data rights

As a user of the 11 det platform, you have certain fundamental rights over your own information:

To exercise these rights, contact the 11 det support team. We typically respond to your request within 30 days.

9Protection of minors' data

11 det strictly does not collect information from anyone under the age of 18. The platform is for adults only. Age is verified at registration, and any account identified as belonging to a minor is immediately closed and all associated data deleted.

If you become aware that a minor is using 11 det, please notify our support team immediately. We will take prompt action.

10Privacy Policy updates

11 det may update this Privacy Policy from time to time. For significant changes, users will be notified in advance via their registered email or a notification on the platform.

• The date of any change will always be noted at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For major changes, you may be asked to provide consent again.

11Get in Touch

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: After logging into the platform, click the chat icon.
• Support Hours: 7 days a week, 24 hours a day.

We are always ready to provide support. Protecting your privacy is our responsibility, and we take it seriously.