Gaming on 11 det is about entertainment — not a burden. We want you to enjoy every moment, but always put your wellbeing and family first.
1Our Commitment to Responsible Gaming
11 det is more than just a betting platform — we care about the overall wellbeing of our users. Responsible gaming means enjoying gaming while knowing your limits, keeping your family in mind, and treating it as a source of fun — not financial stress.
Millions of players across Bangladesh turn to 11 det every day for entertainment. We are committed to keeping every player safe. Our responsible gaming policy is the foundation of that commitment.
We believe that with the right information and tools, every player can game responsibly on their own. That's why 11 det has built several protective features into its platform — available for you to use at any time.
2Core Principles of Responsible Gaming
For a healthy and enjoyable gaming experience, 11 det recommends following a few core principles:
- Set a budget: Decide in advance how much you are willing to spend each day or week, and never go beyond that limit.
- Manage your time: Set a clear limit on how much time you spend gaming. Make sure you have enough time for family and work.
- Don't chase your losses: Chasing losses by betting more is dangerous. Every game is independent.
- Don't play based on emotions: Avoid placing bets when you are angry, frustrated, or under stress.
- Play for entertainment: Don't treat gaming as a primary source of income. It is a form of entertainment.
- Take breaks: Avoid long gaming sessions without breaks. Regular breaks help keep your mind clear.
- Never bet with borrowed money: Never place bets using borrowed money or someone else's funds.
3Problem Warning Signs
Certain behaviors can signal that gaming is becoming a problem. Be alert if you notice any of the following signs in yourself or someone close to you:
- Spending beyond your planned budget.
- Repeatedly trying to win back money you have lost.
- Hiding your gaming activity from family or friends.
- Feeling anxious or irritable when unable to game.
- Neglecting work, studies, or family responsibilities.
- Taking out loans or borrowing money from others to fund gaming.
- Playing for extended periods without taking care of sleep, meals, or personal health.
- Trying to stop gaming but being unable to do so.
If two or more of the above signs apply to you, please contact the 11 det support team or activate the self-exclusion feature.
4Self-Assessment
Ask yourself the following questions honestly — this is for your own benefit:
Responsible Gaming Self-Assessment
Have you ever lied or hidden your gaming from your family?
Have you ever chased losses by betting more the following day?
Do you find it difficult to stop gaming?
Has gaming affected your sleep, eating, or work?
Have you ever taken out a loan or spent your savings to place bets?
Do you feel irritable or restless when you are not playing?
If you answered "Yes" to three or more questions, please reach out to 11 det support or seek professional help. You do not have to face this alone.
511 det's Protective Tools
11 det offers several effective protective tools on the platform that you can enable or adjust at any time from your account settings:
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Reducing your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Loss Limit
Set a maximum limit on how much you can lose within a given period. Once the limit is reached, betting stops automatically.
Session Time Limit
Set a duration limit for each gaming session. Once the time is up, you will receive a reminder or logout notification.
Cooling-Off Period
Temporarily pause your account for a set period (24 hours to 30 days). All betting activity is completely suspended during this time.
Reality Check
Sends pop-up notifications at regular intervals to remind you how long you have been playing and how much you have spent.
Account History
View your full betting and deposit history at any time — for complete transparency.
6Limit Setting Guidelines
Setting limits on 11 det is simple. The table below outlines the different types of limits and how they work:
| Limit Type | Duration | Time to Take Effect | Adjustable |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (when lowering) / 24 hours (when raising) | Yes |
| Loss Limit | Daily / Weekly / Monthly | Immediate (when lowering) / 24 hours (when raising) | Yes |
| Session Time Limit | Per Session | From the next session | Yes |
| Cooling-Off | 24 hours – 30 days | Immediate | After the period ends |
| Self-Exclusion | 6 months – Permanent | Immediate | Restricted |
To change your limits, go to Account Settings > Responsible Gaming. The 11 det support team is always ready to help with any issues.
7Self-Exclusion
If you feel gaming is having a negative impact on your life, self-exclusion is a powerful step to take. When you activate self-exclusion on 11 det:
- Your account will be completely deactivated.
- Access to the platform will be blocked on all devices.
- Promotional emails and messages will be stopped.
- Self-exclusion lasts a minimum of 6 months — your account cannot be reactivated before the selected period ends.
- If you choose permanent self-exclusion, your account will never be reactivated.
Self-exclusion is a significant decision. If you are considering this step, please contact the 11 det support team or submit a request directly through your account settings.
8Minor Protection
11 det strictly prohibits anyone under 18 from using the platform. Age verification is required at registration, and identity is confirmed through the KYC process.
If you are a parent or guardian, here are some ways to keep your child safe from online gaming:
- Never share your account password with anyone.
- Enable parental controls on your devices.
- Keep an eye on your child's online activity.
- Use browser-based filtering software.
If you suspect a minor is using 11 det, report it immediately at [email protected].
9Get Help
If you are struggling, do not face it alone. 11 det is always here for you. Get in touch with us:
- Live Chat: Log in to the platform and click the chat icon — available 24/7.
- Email: [email protected] — responses are typically provided within 24 hours.
- Account Settings: Set limits, activate a cooling-off period, or enable self-exclusion directly.
Gaming addiction is a health issue. Seeking help from a professional or counselor is not a sign of weakness — it takes courage. 11 det will always support responsible players.
Frequently Asked Questions
Why Responsible Gaming Is Safe at 11 det
Automatic Protection
Once your limit is reached, the system automatically stops all betting — no manual action needed.
Real-Time Tracking
Track your spending, time, and history in real time with full transparency.
Support in Bangla
Get 24/7 support in Bengali for any responsible gaming queries.
Privacy Guaranteed
All self-exclusion and limit information is kept completely confidential and secure.
Spend Analysis
Review your monthly spending summary and patterns to make more informed decisions.
Wellbeing First
11 det always puts your mental and financial health above gaming entertainment.
🎯Understand Your Gaming Risk Level
Use the scale below to assess where your gaming habits currently stand:
Low Risk
You stick to a set budget, manage your time well, and make room for family.
Moderate Risk
You occasionally exceed your limits — it is time to set boundaries.
High Risk
You are losing control — get support now or activate self-exclusion.
Play Responsibly, Play Happy
Join 11 det today for a safe and healthy gaming experience. Use our responsible gaming tools and enjoy every moment with peace of mind.