Whether you're new to 11 det or running into an issue while using it, this FAQ page is here to help. We've answered the most common questions from users in Bangladesh in clear, simple language.
From registration and claiming bonuses to making deposits, placing sports bets, playing casino games, and withdrawing — you'll find clear guidance on everything here. If you don't see your question, our Bengali-speaking support team is always ready to help via live chat.
All Questions
Account
Deposit
Bonus
Sports
Casino
Withdraw
App
Account & Registration
Registering on 11 det is quick and straightforward. on the Registration Page to enter your mobile number or email address, set a strong password, and verify via OTP. Your account will be ready in just 2-3 minutes. Registration is completely free and available to all Bangladesh mobile numbers.
Under 11 det's rules, each person may only open one account. Multiple accounts are strictly prohibited — if detected, all associated accounts may be permanently suspended. Play fair and enjoy all the benefits within a single account.
On the login page Go to the login page and click "Forgot Password?". Enter your registered mobile number or email address, and an OTP or reset link will be sent to you. Use it to set a new password. The whole process takes less than 5 minutes.
Yes, KYC verification is mandatory for large withdrawals. Simply upload a photo of your National ID (NID) or passport to complete verification. This is usually processed within 24 hours. Once KYC is complete, your withdrawal limit increases and your account becomes more secure.
Deposits & Payments
You can deposit on 11 det via Mobile Banking, Nagad, Rocket, Upay, and bank transfer. All methods are secure and instant. For more details, Deposit Page See details.
The minimum deposit on 11 det is just BDT 200. You can fund your account via any mobile banking service or bank transfer in Bangladesh. Start small and increase your amount whenever you're ready.
Mobile banking deposits (Mobile Banking, Nagad, Rocket) are typically instant — funds are credited to your wallet within 1 to 5 minutes. Bank transfers may take a little longer, up to 15–30 minutes. If your deposit hasn't arrived after that window, please contact support.
11 det does not charge any deposit fees. However, your mobile banking provider or bank may apply their own transaction charges. These are governed by the respective provider's own policies and are outside 11 det's control.
Bonuses & Promotions
Yes, new registrants at 11 det receive a special welcome bonus. A bonus is added at a set rate on your first deposit. To claim your bonus, Register and make your first deposit. Full bonus terms and conditions are available on the Promotions page.
Bonus funds cannot be withdrawn directly. Every bonus comes with a Wagering Requirement that must be met before any winnings derived from that bonus can be withdrawn. The specific terms for each bonus are listed separately on the promotions page.
A daily login bonus is automatically credited each time you log in. Regular deposits also make you eligible for reload bonuses. Special promotions run during events like Eid, Puja, or the IPL season. Keep notifications on so you never miss an offer.
Sports Betting
11 det offers betting on 20+ sports, including cricket, football, kabaddi, tennis, badminton, and basketball. The cricket section is the most popular among Bangladesh users. You can also place bets on live matches at real-time odds. On the Sports page Find the full details.
Yes, 11 det offers live betting. You can place bets at any point during a match, with odds updating in real time so you can make decisions based on the live score. It's a great opportunity for experienced bettors.
Once a match ends and the result is confirmed, winnings are automatically credited to your wallet. Settlement usually happens within a few minutes of the final whistle. You can then withdraw those funds or use them to place a new bet.
Casino Games
11 det has over 500 casino games. You'll find Live Blackjack, Roulette, Baccarat, Teen Patti, Dragon Tiger, and hundreds of slots. Live dealer games let you play with real dealers for an authentic experience. on the Casino Page View all games.
Yes, all 11 det casino games are easily playable on mobile. The website is mobile-friendly and all games are also available on the app. For the best experience, use a stable internet connection. To download the app, App Page See details.
11 det uses software exclusively from licensed and verified game providers. All games use RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. This is regularly audited by independent third parties.
Withdrawals & Settlement
Standard withdrawal requests are processed within 15 minutes to 24 hours. Mobile banking withdrawals are generally faster. Withdrawals of larger amounts may be delayed if KYC verification is not yet complete. Submitting your request during office hours typically leads to a quicker turnaround.
The minimum withdrawal on 11 det is BDT 500. You can withdraw to any mobile banking account or bank account. It is recommended to use the same payment method you used for your deposit.
A withdrawal request can potentially be cancelled while it is still "Pending". Once processing has begun, cancellation is no longer possible. If you need to cancel, contact live chat immediately and provide your transaction ID.
Mobile App
The 11 det app can be downloaded directly from our website. on the App Page to download the Android APK file. iOS users can save the website to their home screen via a mobile browser. Step-by-step installation instructions are on the Download Page provided.
To install an APK on Android, you'll need to enable "Unknown Sources" or "Install Unknown Apps" in your settings. Go to Settings > Security > Unknown Sources and turn it on. Then tap the APK file to install. If you run into any issues, our support team is available via live chat.
Yes, the 11 det app gives you access to everything available on the website — Sports Betting, Live Casino, deposits, withdrawals, and more. Push notifications ensure you never miss an offer. The app loads quickly on mobile and is easy on battery life.
If you can't find the answer to your issue above, reach out to our 24/7 live chat support. We're here to help.
Why choose 11 det?
Here's a quick look at why millions of Bangladeshi users trust us.
Safe & Licensed
11 det operates under an international license. Your funds and personal data are fully protected.
Instant Deposits & Withdrawals
Deposit and withdraw funds in minutes via Mobile Banking, Nagad, and Rocket.
Full Bengali Support
Bengali live chat, Bengali interface — get the best support in your language, 24/7.
Exciting Bonuses
Welcome bonus, reload offers, daily cashback — a chance to earn something new every day.
Easy Mobile App
A light, fast, and user-friendly app — a smooth experience on both Android and iOS.
Responsible Gaming
We believe responsible play is just as important as having fun. Limit-setting and self-control tools are always available.
Get Started Now
Join 11 det, claim your welcome bonus, and dive into your favorite sports or casino games.